Refund & Returns

1) Return window

You may request a return or exchange within 14 days of delivery, provided the item is unused, unopened, and in original condition.

2) Non-returnable items

We do not accept returns/exchanges for:

• Opened or used products

• Opened E-liquids

• Coils/Cartridges once opened or installed

• Items damaged due to misuse

3) Damaged or wrong items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Send photos/videos and your order number
  We will offer an exchange or an appropriate solution.

4) Refund process

• Items are inspected upon return

• Refunds are issued to the original payment method or as store credit (as agreed)

• Shipping fees (if any) may not be refunded unless the error is on our side

5) Order cancellation

You can cancel before shipping. Once shipped, the return policy applies.